Refund policy
Return and Refund Policy
30-Day Return Window
We want you to love what you receive. If for any reason you're not satisfied, you have 30 days from the date of delivery to request a return.
Select fine jewelry pieces in our Exclusive collection may have a shorter return window due to their limited nature. Where this applies, it will be clearly stated on that product's page.
In general, any product with a return window different from our standard 30-day policy will always be clearly stated on that product's individual page.
Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging
- Accompanied by proof of purchase
Items that show signs of use, damage, or alteration will not be accepted for return.
How to Request a Return
To start a return, contact us at support@enambar.com with your order number and reason for return. We will provide you with return instructions. Do not send items back without contacting us first.
Return Shipping
Return shipping is free across our entire collection — we cover the cost.
Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days, with no restocking fee.
Non-Returnable Items
The following items cannot be returned:
- Items purchased on sale or at a discounted price
- Gift cards
This does not apply to orders using a welcome or first-order discount code — those remain eligible for return under our standard policy.
Damaged or Incorrect Items
If you received a damaged or incorrect item, contact us within 3 days of delivery at support@enambar.com with photos of the item, and we'll make it right — a replacement or a full refund, at no cost to you.
Cancellations
Orders can be cancelled until your item is fulfilled. Once it has been fulfilled, cancellation can no longer be guaranteed.