FAQs
ORDERS & SHIPPING
1. How long does delivery take?
Orders are processed within 1–2 business days. Once shipped, estimated delivery time is 2–5 business days for the contiguous 48 states. Most orders also ship to Alaska, Hawaii, and Puerto Rico, though a few items are limited to the contiguous 48 states — check the individual product page before ordering. Where available, shipments to Alaska, Hawaii, and Puerto Rico may require up to 14 additional business days.
2. Is shipping free?
Yes. Shipping is free on all orders across the United States, including Alaska, Hawaii, and Puerto Rico when available.
3. Can I track my order?
Yes. Once your order has been shipped, you will receive an email with a tracking number so you can follow your shipment in real time.
4. Do you ship outside the United States?
At this time we only ship within the United States. We hope to expand our reach in the future.
5. Will my order arrive in one package?
Some orders may be fulfilled by more than one of our specialty partners. If your order includes items from different categories, you may receive them in separate shipments with individual tracking numbers — this is normal and ensures each piece is packed and shipped with the care it deserves.
PRODUCTS
6. Are the handbags made of genuine leather?
Yes. All our handbags are handcrafted in the United States using imported Italian calfskin leather, treated with an aerospace-grade enamel coating that protects against scratches, cracking, and everyday wear without compromising their appearance.
7. Are your products made in the USA?
Yes. All our handbags and pillows are handcrafted in the United States using premium materials, including imported Italian leather and silk-blend fabrics.
8. How do I care for my leather handbag?
We recommend cleaning the surface with a soft, damp cloth. Avoid prolonged exposure to direct sunlight and moisture. The aerospace-grade enamel coating protects the leather from daily wear.
9. Is the jewelry made of sterling silver?
Yes. All our jewelry is crafted from .925 sterling silver with rose gold, gold, and silver finishes. The stones are high-quality cubic zirconia, hand-set by skilled artisans.
RETURNS
10. What is your return policy?
We accept returns within 30 days of the delivery date. The item must be unused, in its original packaging, and accompanied by proof of purchase. Return shipping is free across our entire collection — we cover the cost. There is no restocking fee. Once your return is received and inspected, your refund will be processed within 5–10 business days. Items purchased on sale or at a discounted price are not eligible for return — this does not apply to orders using a welcome or first-order discount code. Orders can be cancelled until your item is fulfilled. Select fine jewelry pieces in our Exclusive collection may have a shorter return window; where this applies, it will be clearly stated on that product's page. In general, any product with a return window different from our standard 30-day policy will always be clearly stated on that product's individual page. To initiate a return, please contact us at support@enambar.com.
11. What should I do if I receive a damaged item?
If you receive a damaged or incorrect item, please contact us within 3 days of delivery at support@enambar.com with photos of the item and your order number. We will resolve the issue at no additional cost to you.
GENERAL
12. How can I contact enAmbar?
You can reach us at hello@enambar.com or support@enambar.com. We respond within 24–48 business hours.
13. Do your products come with a warranty?
All our products are backed by our 30-day return policy, except for select items where a different return window applies, as noted on that product's page. If you have any issue with your purchase, don't hesitate to contact us and we will make it right.